frequently asked questions
Everything worth knowing before you run on Imperix.
Imperix is Operated AI for SMBs in Brazil and Latin America, with an English-speaking workspace ready for global founders.
Updated May 27, 2026
01
What is Operated AI?
Operated AI is your business operation prepared by AI and operated by Imperix. It is not a chatbot answering questions, nor a side assistant: it is a workspace with an AI team by area, a dedicated owner channel, human approval when it matters, and auditable proof of every decision made.
Get started in five minutes →02
How is Imperix different from ChatGPT or a regular AI assistant?
A regular assistant answers one question at a time, with no memory of your business, no accountability over what leaves your company, and no execution receipt. Imperix prepares the operation inside a dedicated workspace, with specialised work areas, a dedicated channel per customer, approval governance, and proof for every turn. You do not pick a model, write prompts, or audit context: the work arrives organised by business area.
03
Is my data secure?
Yes. Your workspace is isolated from all other tenants, with declared purpose and a clear operating contract. Imperix operates under LGPD in Brazil and GDPR in Europe, processing data as operator or processor according to the contract. Every access is recorded in an auditable receipt, and sensitive data never travels outside the scope authorised by your administrator.
Trust and legal →04
Can I cancel at any time?
Yes. Imperix runs on monthly contracts by default, with no lock-in clause. You cancel directly from the administrator panel and may export your full history, receipts, and operating memory before closure. Imperix exists to free you, not to trap you.
05
Which languages does Imperix support?
Imperix operates natively in Brazilian Portuguese, American English, and Latin American Spanish. The workspace detects the language of each turn automatically and keeps the right tone for the channel and the customer. The AI team reads documents, websites, and channels in all three languages without losing context of your business.
06
Do I need to integrate with my CRM or ERP first?
No. You start with just the Imperix workspace, with no external integration, and already extract real value on the first turn. CRM, ERP, spreadsheet, or database integrations come in as the operation matures and the administrator authorises them. Imperix never pulls external data without explicit approval.
See the first action →07
How does support work?
Imperix support starts with context, not with blind tickets. You message from inside the app, and cases outside the automated lane escalate to the human team. Pilots and design partners have a direct channel with the team owning their workspace, and incidents follow a public runbook that contains the risk before promising a cause.
Support runbook →08
Do you support BYOK (Bring Your Own Key)?
Yes, on the Holding plan and on request for enterprise cases on the Growth plan. You bring your preferred AI key and Imperix runs the turn on your own infrastructure when it makes sense. The rest of the stack — memory, receipts, agents — stays the same, with no dependency on a single model vendor. Foundation labs become your suppliers, not the owner of your work.
09
Can I use it as a holding with multiple companies?
Yes. The Holding plan covers groups with multiple companies, with separate workspaces per unit, isolated accounting, and a consolidated view for the controller. Each company operates with its own Imperix workspace, and the holding administrator sees the state of every unit on a central panel with audit trail per company. Pricing on request.
10
Who audits what Imperix does in my company?
You audit. Every Imperix decision generates a receipt with the source used, responsible party, execution cost, and outbound channel, exportable as PDF for lawyer, accountant, or external auditor. Imperix never executes an irreversible action without registered human approval, and the workspace history is available for internal or third-party inspection while the contract exists.
View auditable receipts →11
Why not just use ChatGPT?
ChatGPT is a chat box — it waits for you to ask. Imperix already knows your business and gets to work every morning without you lifting a finger. ChatGPT is the tool; Imperix is the work, done.
See full comparison →12
Why not hire a junior employee or intern?
A junior hire means salary, taxes, vacation, management overhead and months of training before work becomes consistent. Imperix delivers documented work in week one — and stopping means no notice period, no severance.
See full comparison →13
Is this like an agency or an automation tool?
Neither. An agency thinks about your business from the outside, sometimes. Automation tools make you build every workflow yourself. Imperix runs inside your company, with a log of every action — no kickoff meetings, no 30-day setup, no prompt-writing.
See comparison with agency →14
What if it doesn't work for me?
The demo runs on your real business before you pay a cent — not a canned example. If it doesn't make sense, close the tab and lose nothing. Zero risk before checkout.
Try it free →15
How do you handle my data?
Your data stays isolated in your workspace — no other customer can access it. We do not train on your data. You can request deletion at any time (GDPR Art. 17 / LGPD Art. 18). We operate in compliance with LGPD and GDPR, with DPA available on request.
Full privacy policy →16
I don't understand AI — will I be able to use this?
Built for you. You answer a few simple questions about your business and the system configures itself. Then the AI works and you get the output. No technical dashboard, no integrations to set up, no prompts to write. If you can use email, you can use Imperix.
Get started in five minutes →